Refund Policy Page Cont
Refund Policy
Thank you for shopping at Gopi Dress. We value your satisfaction and want to ensure that your shopping experience with us is as smooth and enjoyable as possible. Please read our refund policy carefully to understand your rights and responsibilities when it comes to returning or exchanging products purchased from our website.
1. Eligibility for Refunds:
We accept refund requests under the following conditions:
- Defective Products: If you receive a product that is damaged, defective, or not as described on our website, you are eligible for a full refund.
- Size Mismatch: In the event of a size mismatch, you can request a return for a different size or a refund.
- Wrong Product Delivered: If you receive the wrong product, please contact us to initiate a return or request a refund.
2. Refund Process:
To request a refund, please follow these steps:
- Contact our customer support team within [X] days of receiving the product.
- Provide details of the issue along with clear photographs if applicable.
- Our team will assess your request and guide you through the return process if necessary.
- Once we receive the returned product, we will inspect it and process your refund.
3. Refund Timelines:
We aim to process refunds as quickly as possible. However, please allow up to [Y] business days for the refund to be credited to your original payment method.
4. Non-Refundable Items:
Certain items are not eligible for refunds. These include:
- Products that have been used, washed, or altered.
- Custom-made or personalized items.
- Earrings and other intimate or hygiene-sensitive products.
5. Shipping Costs:
Return shipping costs for eligible refund requests due to defects or size mismatches will be covered by Gopi Dress.
6. Contact Information:
If you have any questions or concerns about our refund policy, please reach out to our customer support team at [Email Address] or [Phone Number].
We reserve the right to update and modify this refund policy at our discretion. Please review this page periodically for any changes.By shopping at Gopi Dress, you agree to abide by the terms and conditions outlined in this refund policy.